Are All Your Customers Created Equal?

“The customer is always right.” “We have to take care of the customer no matter what.” “The customer focused business is a successful business.” We’ve all heard or probably said those things. Have you ever had a customer that you were always happy to see and were happy to see you? Your transactions always went well, were profitable and they …

Good Habits for Your Business

Scientists studying habits in people have noticed some interesting things. If a person repeats a behavior over the course of 3-4 weeks the behavior becomes ingrained as a habit. While we form habits somewhat unconsciously in most instances, there is usually a loop of cue, behavior and reward. Something as simple as brushing one’s teeth in the morning are habit: …

3 Rules for Smart Business Growth

Entrepreneurs are optimists. Otherwise, why take the risk to go into business? The downside: when the entrepreneur is planning her business, the optimism translates into the classic “hockey stick” explosive growth that few businesses can hope to achieve. Growing a business takes discipline and planning. And, planning is not done when the business plan is written. Plans are revised and …